When a website is blocked according to content filtering rules, a user will see the blocking page which describes the reason of blocking along with the name of the filtering rule, website category, morphological database or the black list used for blocking. In addition, the blocking page allows a user to request adding this website to the white list if it has been blocked by mistake. When a user clicks Add to white list, the corresponding request will appear in Requests for white list. Network administrators can perform the following actions with user requests:
|
Name |
Description |
|---|---|
|
Add to white list |
Adds the provided URL to the white list. The system will prompt network administrators to modify URL and select a white list which this web resource will be added to. |
|
Delete |
Removes the request from the list of requests. |
|
Reject URL |
Adds the requested URL to the list of discarded requests. Once the request is discarded, the Add to white list option will not be shown on the blocking page for this URL anymore. The list of discarded domains and URLs is displayed in the rejected requests window. |
|
Reject domain |
Adds the domain of the requested URL to the list of discarded requests. Once the request is discarded, the Add to white list option will not be available on the blocking page for this domain anymore. The list of discarded domains and URLs is displayed in the rejected requests window. |
Network administrators can check the category of a web resource using the Check URL form. If the web resource appears to be in a wrong category, network administrators can request changing the category by suggest another category or change site's category locally for its UserGate.
To request changing the category administrator should click on Suggest URL category button. The system will send this request to UserGate, so that our support team could check it and make necessary updates to the UserGate URL filtering database.
To make category change locally administrator should click Override category and then select up to 2 new URL categories and click Save. All sites with changed categories can be seen in Libraries --> Overridden URL categories.
Next time you will perform checking of this site's categories, only new categories will be reported and one special category - User overridden domains.