Tracing Rules

Tracing rules allows administrators to see which rules are triggered when processing user HTTP(S) requests. This can be especially useful to identify problems with access to certain sites. To trace rules, do the following:

Name

Description

Step 1. Create the desired filter.

Click Configure in the Diagnostics and monitoring ➜ Tracing rule section and specify filter parameters:

  • String: a string in user request, for example, domain name, URL, content filtering rules.

  • User: the user whose requests should be diagnosed.

  • Source IP address: IP address from which the user is making the request.

The filter is necessary to limit the diagnostic information output. If it is not set, the system may also display the results of processing other users' requests.

Step 2. Start tracing.

Click Start

Step 3. Open the problem site.

Ask the user to open the problem site and check what rules are triggered when the site is being opened. All the rules that are executed while the user's request is being processed will be shown.

The administrator can check the content of the Internet resource displayed in the trace by using the Open URL form. The Add to white list form allows administrators to add the selected resource to one of the URL lists existing in the system.