If UserGate NGFW cannot access the Internet, the license can be activated offline. NGFW behaves the same way during offline activation when the activation server is unavailable, i.e. the license is blocked when the local time counter expires and the corresponding modules stop working.
Offline Activation Procedure
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Step 1. Open the activation page in your browser. |
In the browser go to https://IP-address:8001?features=offline-reg (here IP address is the IP address of the device). |
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Step 2. Go to the Dashboard. |
Go to Dashboard, find the License widget and click No License. Alternatively, you can click Not registered version in the top left corner of the web management interface. |
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Step 3. Start the offline activation procedure. |
In the product activation window, select Begin offline activation and enter your PIN code. Click Next. |
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Step 4. Receive a query file for offline activation. |
The activation wizard will prompt you to download a registration query file. Download the file and forward it to your manager. If you do not know who your manager is, please contact technical support. |
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Step 5. Wait for your manager to reply with a special response file to complete the offline activation procedure. |
The manager should email you the file or use other means to forward it to you in order to complete offline activation. |
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Step 6. Use the received file to complete the activation procedure. |
After you receive the file, open the product activation window and complete license activation: click Finish offline activation and upload the received file. |